Returns
Returns
If there's anything wrong with your order, you may return the product within 60 days. As soon as we have received your products, we will issue you a refund and advise you via email. You are responsible for the cost to ship the returned product(s) back to us.
Please note the following:
- Items must be returned in original product packaging
- Returned items must be unused and have no visible signs of wear or use
- Faulty or defective goods will be replaced or fully refunded
- Patterns are exempt from this refund policy
- Discounted items are final and cannot be returned or exchanged
To initiate a return or exchange:
- Reply to your order confirmation email to request which products you would like to return; or
- Send an email to poppyspompom@gmail.com with your order number in the subject line
If you have any questions, feel free to contact us at poppyspompom@gmail.com